case study 05 of 05 · FluidMinds

FluidMinds

A tech learning platform for young Africans, shaped by what learners actually said they were feeling.


Product Designer · 2024–2025 · UX research, website design, redesign for scale

The situation

Everyone talks about how fast the world is moving. Fewer people talk about what that speed feels like when you’re the one trying to keep up with it.

I did the research and design for a youth-focused tech education platform in Abuja called FluidMinds. It’s an initiative of the FutureUp Empowerment Foundation, built to equip young Africans with digital skills like web development, AI, and UI/UX, plus the softer, harder-to-teach thing that keeps people learning after the certificate ends.

The research went deep. Interviews, empathy mapping, synthesis, all of it. And across everyone I spoke to, the same feeling kept surfacing underneath the surface answers. They were tired, they were trying, and they were quietly afraid of being left behind.

One learner, Fregene, said it in a way I’ve never forgotten: “Sometimes I feel so frustrated and overwhelmed when there is so much to do and learn. It makes me feel like giving up.”

That line is on the FluidMinds homepage today. It’s there because it’s the reason the platform exists.

What I did

Two chapters, a year apart.

In 2024, I did the discovery, research, and initial website design. Interviews with learners, empathy mapping to hold the emotional context steady while I made decisions, then the full first version of the site. Copy direction, visual system, structure, all of it.

In 2025, I checked in on the site a year after launch and noticed it had drifted. New pages had been added and the visual language had loosened around the edges. Typography felt off, accessibility had slipped in places, and the site had lost some of the calm we’d built into it. I reached out to the founder to flag what I was seeing, because it felt strange to watch something I cared about lose its shape. That conversation became a redesign engagement to bring the site back to the standard we’d set and match the new pages already in place.

How I approached it

The research shaped the product, not the other way around.

When I started, “adaptability” was one of several possible angles for the platform. By the end of the interviews, it was the only one that still made sense. Learners kept describing themselves the same way. Wanting to keep up. Feeling behind. Needing an accountability partner. Giving up and coming back a week later, softer and a little more tired.

The idea of a “Fluid Mind,” someone who adapts and resets and keeps going the way water takes the shape of whatever holds it, came out of that pattern. It became the platform’s identity. Every page had to earn that word, so every page got interrogated against it.

Small comforts, because the audience was already carrying enough.

Learners told me they wanted bite-sized content, gentle reminders, and small signals that they were making progress. They didn’t need another platform that made them feel like they were behind before they’d even started. The site had to feel like the opposite of pressure. Calm typography, generous spacing, warm copy that acknowledged the fear before offering the fix. The tone had to say “you’re okay, you’re just getting started” without ever saying those exact words, because saying them directly would’ve felt like being handed a participation trophy.

Copy that met people where they were.

The closing line on the site reads: “No more feelings of fear, frustration or being overwhelmed. Just next steps.” That sentence is basically the research handed back to the user in their own words. Founders often want copy that sounds impressive, but this one needed copy that sounded understood. Very different jobs.

Selected work

[PLACEHOLDER: FluidMinds homepage hero, 16:9]
Homepage hero. "Empower. Entrust. Enable." Three verbs that carry the whole promise before you scroll.
[PLACEHOLDER: Research quote on the homepage, 4:3]
The research quote in place. Fregene's line on the homepage, because keeping the user's voice literally on the page is one of the honest things design can do.
[PLACEHOLDER: Dual-track section, 4:3]
The dual-track approach. Digital Skills and FluidMind Development, side by side. The technical and the psychological, treated with equal weight because that's what the research kept saying learners needed.
[PLACEHOLDER: Roadmap section, 4:3]
Roadmap section. A five-stage journey laid out plainly, so learners could see the path before committing to it.
[PLACEHOLDER: FluidMinds type specimen, 16:9]
Type in motion. Warm, readable, calm. Nothing on the site shouts, which was the entire point.

What happened

The initial site went live in 2024. In 2025, the founder came back for the redesign after I flagged that the site had drifted from what we’d built together. The redesigned site is live at fluideminds.org, still carrying the emotional promise the research surfaced and the concept the interviews shaped.

Looking back

FluidMinds taught me two things that keep showing up in my work.

The first is that research isn’t the boring part of design. It’s the part that decides whether the design will mean anything. If I hadn’t sat with those interviews long enough to hear the same fear underneath the different answers, I would’ve designed a perfectly nice tech education website. Instead, I helped shape a platform with a point of view. Design as an isolated activity would’ve produced a fine site. Design that stayed accountable to what real people said produced something with a spine.

The second thing came in 2025. I noticed the site had drifted and I reached out. Nobody asked me to. The project was closed, the invoice was paid, and the site was still technically live. But my name was attached to something that had gone public and kept growing, and I wanted it to keep being good. So I said something.

That instinct turned into a second engagement, which is nice. What matters more is what it means about how I work. Once I’m in a project, I stay in it a little, even after the handoff. Founders can feel that, and it changes what working together feels like.

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